Botanicon

For any additional information, please contact our Customer Service : support@botanicon.com
These are the terms and conditions ("Conditions") of Botanicon Limited. These terms will apply to all purchases of Products in the United Kingdom when you order via our website (www.botanicon.com) (our "Website"), by telephone using our Customer Service team or by our fulfilment partners. Please read this document carefully before placing your order.
By placing an order, you confirm your unconditional acceptance of these Terms and Conditions
By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions.
Please note that
Not all items featured in our catalogue, on our web site, in advertisements or features are available by telephone order or via our Website and fulfulment websites.
We may change these Conditions from time to time. The latest version of these Conditions is available on our Website.
These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out.
1. Scope
1.1 In these Conditions:
1.1.1 "Customer" means a person acting as a consumer who is purchasing Products outside the course of his or her business or trade;
1.1.2 "you" means the Customer submitting an order for Products;
1.1.3 "Products" means the Products to be supplied under these conditions;
1.1.4 "Party" means either you or us; "Parties" means you and us;
1.1.5 "Writing means letter, fax or email.
1.2 The contract for supply of Products ("Contract") will be formed when we accept your order by our fulfillemnt partners. Acceptance of an order by us will only be made in Writing save where ordering Products over the telephone. Once the Contract has been formed with you we will file it in electronic or paper copy for our records. All orders are subject to availability.
1.3 Orders may only be placed by Customers aged 18 and over.
1.4 In deciding whether to accept your order we may carry out a credit check and then will only accept your order if we are satisfied with the results of such a check. You confirm that you agree to us carrying out such a check.
1.5 These Conditions may only be changed in a document signed by one of our directors.
1.6 These Conditions and any matters referred to on our receipt form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.
1.7 Any omission or error in any sales literature, or in any advertisement whether in newspapers, magazines, on the Internet or otherwise or in any invoice or other document issued by us may be corrected by us without liability.
1.8 By accepting the Contract you confirm that you are a Customer in the United Kingdom.
1.9 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this Contract.
1.10 These Conditions comply in all respects with the Consumer Protection (Distance Selling) Regulations 2000 (as amended) and the Electronic Commerce (EC Directive) Regulations 2002.
1.11 Clause headings are for convenience only and do not affect the interpretation of these conditions. Words in the singular include the plural and vice versa.
2. Identification of the offeror:

Botanicon Limited can contected at support@botanicon.com) (referred to in these terms as "we" or "us").
3. Information relating to Products
Information on the range of Products sold via our telephone order service or via our Website is available, with product references, on our Website. All orders are subject to availability. Plea`se note specifiaclly for our products below.
3.1 Sponges:
3.1.1 Please note that the sponges sold are natural products and will deteriorate over a period of time with use
3.1.2 Care should be taken to use these hygenically and to clean the sponge after each use and they should be left to dry in a well ventilated and well drained condition
3.1.3 Sponges are not for internal consumption and should not be taken orally or chewed or otherwise injested
3.1.4 Do not leave alone with young children or pets as they may try to consume these orally.
3.1.5 As a general rule of usage, only use a sponge as you would with a normal cotton wash cloth.
4. Orders

4.1 Orders by telephone
Orders are currently not taken by telephone.
4.2 Orders via the Internet:
4.2.1 Orders can be placed only through the secure authorised fulfillment centers linked by our Website . You will be responsible for paying any costs of connection to Websites and to ensure you are satisfied that any payments you make are through a valid site.
4.2.2 Whilst we take reasonable care in ensuring that all material contained in our Website is accurate and up-to-date at the time it is posted, we cannot guarantee it. None of the material contained in our Website is to be relied upon as a statement or representation of fact. All images, illustrations and descriptions of the Products are for information only and you are advised to contact our Customer Service team for further information about the Products.
4.2.3 Whilst we try to ensure that our Website is reliable and available at all times, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We do not give any warranty for the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on our Website.
4.2.4 We will not be liable for any damages (including without limitation loss of profit or loss of use) arising out of your use or delay or inability to use our Website, its content or any link to another website arising in contract, tort (including negligence) or otherwise caused by our negligence.
4.2.5 When placing an order, you will be redirected to Amazon UK Limited and be required to fulfil Amazon UK's transaction methods to be able to place an order. All steps necessary for placing an order are detailed on Amazon UK's Website.
4.2.6 Prolonged inactivity may cause your connection to our Website to fail
4.2.7. You must read instructions for use with our products and ensure they are kept in good and hygenic condition for personal use.
4.3 You will only be charged for Products which have been dispatched to you.

5. Price
5.1 The price of the Products you order will be notified to you before you place your order and/or shown on the Website before you confirm your order and will be confirmed on the written confirmation that you will receive when the Products are delivered. All prices are in pounds sterling (£) and inclusive of VAT.
5.2 If an error is found in the price of Products you have ordered, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the Products.
6. Payment
6.1 You must pay for the Products prior to their dispatch to you by credit card. Payment must be in pounds sterling (£). Payment and ordering must be done by Amazon UK's website
6.4 In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment, refusal by the issuer of the card), the sale will be cancelled immediately.
7. Delivery
7.1 The Products you order will be delivered as advised
Deliveries are not made outside the United Kingdom.
7.4 No delivery will take place unless payment for the Products has been received. Every effort will be made to deliver the Products as soon as possible after your order has been accepted.
7.6 Ownership of the Products and the risk for damage to the Products passes to you upon delivery.
7.7 If, at the time of delivery, the packaging is damaged, you are required to open the package in the presence of the carrier in order to verify the condition of the Products. In the event of damage to the Products, you should note the details on the delivery note and contact Amazon Uk or the Customer Service team (see clause 11 below).
8. Limitation of liability
8.1 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the Contract for:
8.1.1 any losses which are not reasonably foreseeable by both Parties when the Contract is formed arising in connection with the supply of Products and related services or their use by you;
8.1.2 any losses which are not caused by any breach by us;
8.1.3 business or trade losses.
8.2 Our entire liability in connection with the Contract will not exceed the purchase price of the Products in question.
8.3 We shall repair or replace, free of charge any Products damaged or lost in transit where delivery has been made by our carrier, provided that:
8.3.1 you give us written notification of such damage or loss within 24 hours of the delivery date in the case of damage and within 24 hours of the anticipated delivery date notified to you at the time you placed your order in the case of loss, in order that we may comply with our carrier's conditions of carriage;
8.3.2 you produce to us any receipt or other documents relating to the Products in question together with (in the case of a claim for damage) the original packaging for the Products.
9. Your right of cancellation
9.1. You have the right to cancel the Contract at any time up to the end of seven working days after you receive the Products.] A working day is any day other than weekends and bank or other public holidays.
9.2. We will refund or re-credit you after we have received the returned Products and at the latest within 30 days for any sum that has been paid by you or debited from your credit card for the Products. Alternatively, we are happy to exchange the Products you have ordered.
9.3. No refund will be offered for Products that are returned by the Customer incomplete, damaged or soiled.
10. Exchange of Products
10.1 When you buy Products from any retailer, the Products must be:
of satisfactory quality; fit for their purpose; and as described.
If they do not meet these standards, you may be able to claim a refund, replacement, repair and/or compensation from the retailer. If there is a problem with your Products, please let us know.
10.2 In addition to your legal rights, we operate an exchange policy for our customers in respect of items delivered , subject to the following conditions:
Within 30 days following the date of delivery, you may choose to:
10.2.1 Return the items in question, in their original packaging, complete with any related accessories or instruction booklets, together with the original invoice and the Return Voucher. It is your responsibility to obtain proof that the Products have been returned, by returning the items by registered post or by such other means which gives proof of date of postage and delivery. The cost of returning the Products shall be borne by you. No new delivery can take place until we have received the returned Products from you.
10.3 In the event that Products are exchanged, the initial sale will be cancelled. The new transaction payment will be set off against the amount of the preceding sale. Any credit balance will be either re-credited directly to your bank account or a credit card or a credit note will be issued to you. Any additional payment will be debited directly from your credit card.
10.4 In the event that Products are exchanged by post, the new sale will be subject to these Conditions.
11. Further information
For further information relating to these Conditions, or the Products themselves, you should contact our Customer Service team : support@botanicon.com.
12. Intellectual property rights
The "Botanicon" trade mark as well as all trade marks, whether they are figurative or not, and all other marks, illustrations, images, and logos which appear on our Website, products, accessories or packaging, whether registered or not, are and remain the exclusive property of Botanicon Limited, a company incorporated in England. Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logos, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as in any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo.
13. Delay or failure to perform
We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address.
We will inform you of any such unforeseen event or of force majeure within seven days of its occurrence. Should this interruption continue beyond a period of two weeks, you will be entitled to cancel the order, and a refund will be made in accordance with clause 9 of these Conditions.
14. Use of your information
The Botanicon Website does not hold personal information.
All comments, queries or requests relating to our use of your information are welcome and should be addressed to support@botanicon.com
15. Governing Law
15.1 The Contract is governed by the laws of England and the English Courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it.
15.2 No waiver by us of any breach of the Contract by you is considered as a waiver of any subsequent breach of the same or any other provision.